Frequently asked questions (FAQ)
Q: Should I have a prescription (recipe)?
A: In order to carry out the order via our store, do not need a receipt, but I strongly recommend you to consult your doctor before taking the medicine.
Q: What is the legal procedure to buy medicine online without a receipt?
A: Our store provides the medicines from the countries where the receipt is not legally required to have.
Q: Does your store accept all forms of payment?
A: At the moment, our store accepts VISA, Master Card, Amex payments.
Q: What is the delivery time?
A: Usually, we make the delivery within 2 to 3 working days. The shipment is carried out by registered airmail (delivery within 12-16 days) or courier express mail Express Mail Service (EMS) (delivery within 5-8 days). In the case of any delay, we will immediately inform our clients by e-mail or by phone.
Q: From where will my medicines deliver?
A: Now, our store carries out delivery from India.
Q: How will my parcel look like?
A: The parcel will look like a personal mail for private use only.
Q: Do you have international delivery?
A: Our store provides delivery to most countries all over the world.
Q: What I have to do if my parcel won’t pass custom supervision or lost?
A: If you do not receive your order within 22 days, we will return you money or immediately send a new order free of charge.
Q: Is it safe transactions using credit card online?
A: Our store uses secure technology industry standard security protocols of information on the Internet (SSL), allows to encrypt credit card information. This process sends information between your personal computer and our web site. The third parties do not have access to any private information. SSL Encrypting technology is wide among internet store owners and is effective to prevent credit cards fraud on the Internet. Absolute security in our store is provided by Geotrust and McAfee- the most reliable safety control systems on the Internet.
Q: What will be with my personal information?
A: Any information sent to us through a basket of reserved goods is 100% confidential. We have a policy of non- disclosure of personal information.
Q: What is the difference between original and reproduced medicine?
A: There is not so much difference, except for the name of the medicine and the price. The manufacturers produce branded goods for the purposes of marketing and advertising. Reproduced medicines are named by their chemical components. Based on the principals of traditional medicine, the state laws and regulations, reproduced medicines (generic drugs) should have the same components and conform to original product. In such a way, the structure of generic drugs contains the same active ingredients, their dosage, and effectiveness of the pharmaceutical dosage form is the same as branded medicine.
Q: Can I cancel my order, if I change my mind?
A: You can cancel your order within 24 hours after order was placed. If you need to cancel or change your order, please contact our offices by e-mail. In 24 hours the order can not be canceled or changed. Also during the first 24 hours you have to ensure your mail address accuracy. Make sure that everything was filled out correctly. To prevent delays in receiving your order, please contact us within 24 hours if you want to make any changes to the address.
Q: Do you have return goods and refund policies, and if so, what are they?
A: If you are not satisfied with your order, please contact us. We will provide you all the necessary information how you can return your order. If you return the order and will cover all shipping costs we will refund you the whole amount of your order. The time of return can take from 25 to 90 days.
Q: Your prices are abnormally low comparing to other competitors, can I trust you?
A: Here you are proposed the most reasonable prices for high-quality reproduced and original medicines. We offer to our business partners the huge sales volume leading to decrease in the cost of services for us thus we can sell our clients the goods at very low retail prices. We do not have necessity to pay more for advertising as since the quality of our products tell for itself.
If you are still hesitate whether to make an order please call our operator and he will answer any your questions.